Cable Slow Speeds

Since cable is a shared connection with other users in your neighbourhood, during peak hours when the most people are online (6pm- 11pm) you will not get the full speeds based on the package you ordered. Although it should never be so bad you can’t surf; this could indicate a different problem. Try these steps to try to narrow down where your problem may be.

  • Are you speeds bad all the time or just certain hours?
    • Peak usage would explain some speed loss if it’s primarily in the evenings you’re seeing slowdowns.
    • If you use Torrent/P2P sites for downloading, make sure they are all turned off, make sure there are no Windows updates running. If you are using a wireless router, remove the router and connect the cable modem directly to your computer.
    • Power cycle the modem and try a speedtest to see if there is a marked improvement in your speeds. If there is, this would indicate a possible problem with your routers settings or the router itself.
    • Go to to do your speed test, make sure it chooses a server in your province.
    • Inspect the coaxial cable going to the wall, insure there are no signs of damage or corrosion. Make sure the connection isn’t loose or dirty.
    • Do an IP release/renew.
    • Flush your DNS cache
  • If you’re still having issues, do a full factory reset on the modem. There is a small button on the back, hold it down for 5 to 10 seconds until all the lights flash. Give it a minute or two to restart and reconnect and try the speedtest again.

If you are still experiencing issues, send an email to